Application Support Specialist - Info Services - Ste 2100

  • Brunswick, ME
  • Mid Coast - Parkview
  • Full Time - Day Shift
  • Professional - Nonclinical
  • Req #: 145872
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  • Position Summary
    • The Application Support Specialist role is accountable for supporting the organization’s EpicCare Ambulatory and Practice Management application support needs in a healthcare setting. This is the second level of a three level career path. Support needs may include, but are not limited to, functionality and training to support clinical, fiscal, IS, and practice management operations within the MaineHealth model system; development and implementation of a quality assurance process to include practice outreach; and supporting end user needs by serving as the primary application support resource for Maine Medical Partners. Work is performed under minimal supervision. Participation as a member of our Tier I Help Desk support team is required in this position. Responsible for supporting the organizations EPIC Clinical, Practice Management application support needs, which include: Epic training of providers, practice staff and MMP administrative office staff; development and implementation of a quality assurance process to include Practice Outreach; maintaining application functionality within the MaineHealth model system and supporting end user needs by serving as the primary Application Support resource.
  • Required Minimum Knowledge, Skills, and Abilities (KSAs)
    • Education: Bachelor's degree preferred or equivalent in experience.
    • License/Certifications: Credentialed in 1-3 Epic-focused modules required within 6 months of hire date.
    • Experience: Experience 2-3 years in healthcare related field. 2+ years Application Support experience.
    • Knowledge of Clinical and Practice Management practice workflow. Strong business knowledge of Clinical and Practice Management operations.
    • Proficiency in Epic system functionality.
    • Demonstrated mentoring skills and seeks ways to improve team, self, and performance.
    • Demonstrates facilitation skills by initiating, leading and communicating discussions.
    • Leads and assists with varied projects including implementations and go lives.
    • Strong computer skills with proficiency in Microsoft Office and Windows applications.
    • Conveys authority and confidence.
    • Excellent Customer Service.
    • Ability to perform functions independently.
    • Ability to work effectively throughout the organization by establishing effective working relationships with all departments and levels of medical staff, hospital staff and physician practice administration.
    • Ability to organize, plan and complete projects efficiently and in accordance with quality standards.
    • Skills in exercising initiative, judgment, problem solving and decision making.
    • Ability to communicate clearly and effectively, verbal or written with audiences of varying sizes and the ability to tailor communication to the target audience.
    • Ability to travel throughout various locations in the organization.
    • Ability to maintain confidentiality.

MaineHealth is a not-for-profit integrated health system consisting of twelve local hospital systems, a comprehensive behavioral healthcare network, diagnostic services, home health agencies, and over 22,000 employees. It is the largest health system in northern New England and provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow. Our package includes health and dental insurances, paid parental leave (available at most locations), retirement program, generous paid time off, and much more! Our comprehensive array of benefits are competitive, affordable, and include choices that meet specific, but ever changing, needs.

With a career at any of the MaineHealth locations, you’ll be working with healthcare professionals that truly value the people around them – both within the walls of the organization and the neighborhoods that surround it. We are deeply invested in the wellbeing of our communities and employees. We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement. Our care – and the science behind that care – is top rate. Join us and your abilities will be challenged and enhanced as you take your career to another level.


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