Director - Workwell

  • Biddeford, ME
  • Southern Maine Health Care
  • Full Time - Day Shift
  • Management/Leadership
  • Req #: 143433
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  • Position Summary
    • The Director of Workwell is accountable to create, drive and deliver occupational health, occupational medicine, and wellness services by creating linkages among internal and external partners and constituencies, often operating in an unstructured and ambiguous environment to understand current opportunities and gaps in the market, utilizing critical thinking and strong business acumen to drive results. Results may be measured in several ways, for example new accounts opened, new/additional WorkWell services sold to existing accounts, and WorkWell relationships extended to other business units at Southern Maine Health Care.

      The Director is singularly responsible for driving growth using a customer relationship management practice (to be developed and disseminated by the Director) and utilizing key sales and marketing techniques to achieve new and enhanced relationships among employers in the region. The Director works collaboratively with the WorkWell physician leader to ensure that programs in the portfolio are regularly re-evaluated for changing evidence and for new thinking in the specialty.

      Responsible for the operations, strategic planning, organization, direction, marketing and business development, customer service and account retention, and financial management of a regional occupational health and worksite wellness delivery system, including coordination of associated services with other departments of SMHC. Collaboratively participates with other entities both internal and external to create programs and projects consistent with mission and goals. The Director will work closely with the VP Retail Business Development and department leaders to provide the highest level of care and service for the business community.

      The Director will develop measureable objectives and monitor program growth, outcomes, service satisfaction, account retention, financial and personnel goals, while holding the management team of the department accountable to achieving similar goals.

      Finally, as a key Retail Division Director, will serve as a role model and mentor to other retail leadership regarding business modeling, strategic planning and analysis functions.

  • Required Minimum Knowledge, Skills, and Abilities (KSAs)
    • Bachelors degree in a business or health-related field is required; Master’s Degree is highly desirable.
    • Minimum of five years of experience in office operations, preferably in Occupational Health or a health care setting preferred.
    • Technical knowledge of medical records, procedures and legal issues, knowledge and skills in coding with ICD-10-CM and CPT-4 preferred.
    • Valid driver's license required.
    • Knowledge and experience in developing and overseeing the implementation of an annual business and strategic plans.
    • Knowledge of the principles and practices of occupational health, fiscal management and government regulations and reimbursements.
    • Knowledge of HR management practices including supervision and staff development.
    • Ability to effectively plan and facilitate organized and productive meetings/workgroups.
    • Strong aptitude for effectively influencing others at all organizational levels in project related situations.
    • Skill in exercising a high degree of initiative, judgment, discretion and decision making to achieve organizational objectives. Ability to work independently and resolve complex issues with minimal supervision.
    • Outstanding communication and interpersonal skills to develop and maintain effective relationships with staff, physicians, executives and the public. Ability to communicate clearly and effectively both verbally and in writing.
    • Understands context of assignments and tasks and able to be flexible and adaptable to changing roles & priorities.
    • Knowledge and understanding of financial statements and development of pro-forma financials for new programs
    • Knowledge of customer service concepts and techniques.
    • Strong PC skills including proficiency in use of Word, Excel, PowerPoint. Epic experience highly desirable
    • Ability to manage concurrent projects with competing priorities and aggressive deadlines.
    • Ability to read, interpret and apply policies and procedures.
    • Ability to maintain confidentiality.
    • Possess strong analytic skills in order to manipulate, analyze and interpret complex data.
    • Travel between site locations required.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow. Our package includes health and dental insurances, paid parental leave, retirement program, generous paid time off, and much more! Our comprehensive array of benefits are competitive, affordable, and include choices that meet specific, but ever changing, needs.

MaineHealth is a not-for-profit integrated health system consisting of eight local hospital systems, a comprehensive behavioral healthcare network, diagnostic services, home health agencies, and over 19,000 employees. It is the largest health system in northern New England and provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire.

With a career at any of the MaineHealth locations, you’ll be working with healthcare professionals that truly value the people around them – both within the walls of the organization and the neighborhoods that surround it. We are deeply invested in the wellbeing of our communities and employees. We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement. Our care – and the science behind that care – is top rate. Join us and your abilities will be challenged and enhanced as you take your career to another level.


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