Customer Service Representative

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  • Portland, ME
  • Maine Medical Center
  • Full Time - Day/Evening
  • Clerical/Administrative Support
  • Req #: 142507
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Summary

  • Position Summary
    • Serves as a vital first contact for many MMC patients, visitors, or other in MMC's lower intensity entrances and waiting areas (Bramhall Entrance, Connector Entrance, and Scarborough Surgery Center, NICU/CCN, SCU, and CTICU). May be called upon to provide all customer service functions and must convey a friendly, caring, and professional attitude. Responsible for meeting, greeting, and assessing needs of customers, providing specific information and assistance, and ensuring that customers' needs are met.
  • Required Minimum Knowledge, Skills, and Abilities (KSAs)
    • Education: A high school diploma is preferred.
    • License/Certifications: N/A
    • Experience: One to three years of experience in a health care setting is desirable but not required. This position requires the employee to have experience with or the capability to be trained to a high degree of skill in analytical and complex problem solving. The employee needs an understanding of basic customer service principles, to a level that would be acquired through at least two years of prior customer service experience and six months of on the job training.
    • The employee must have the discipline to follow through thoroughly to ensure that customers' concerns and needs are addressed.
    • Must have strong customer service skills and the sensitivity and intuition to detect stresses and problems, and to be resourceful and creative in resolving them.
    • Must maintain a positive outlook, high energy level, and pleasant demeanor.
    • Must be able to maintain poise and calm in dealing with a wide variety of people under stress, and deal effectively and safely with unhappy or difficult customers.
    • Must understand and be able to maintain privacy and confidentiality, and be comfortable interacting with a diverse population.
    • Ability to learn, remember, and explain the complex layout of Maine Medical Center and the locations of services.
    • Ability to work independently (without direct supervision).
    • Ability to understand, interpret, and explain institutional policies and procedures.
    • Outstanding organizational and communication skills.
    • Basic computer skills sufficient to use Microsoft Word and email and internet programs.

Additional Information

Maine Medical Center is a Magnet designated 606-bed tertiary care and teaching institution. MMC is Maine's largest hospital and a state-wide health care resource. MMC offers outstanding career opportunities and quality of life in Portland.

MaineHealth is a not-for-profit integrated health system consisting of twelve local hospital systems, a comprehensive behavioral healthcare network, diagnostic services, home health agencies, and over 22,000 employees. It is the largest health system in northern New England and provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow. Our package includes health and dental insurances, paid parental leave (available at most locations), retirement program, generous paid time off, and much more! Our comprehensive array of benefits are competitive, affordable, and include choices that meet specific, but ever changing, needs.

With a career at any of the MaineHealth locations, you’ll be working with healthcare professionals that truly value the people around them – both within the walls of the organization and the neighborhoods that surround it. We are deeply invested in the wellbeing of our communities and employees. We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement. Our care – and the science behind that care – is top rate. Join us and your abilities will be challenged and enhanced as you take your career to another level.

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