Access Center Patient Service Representative

  • South Portland, ME
  • Maine Medical Partners
  • Full Time - Day Shift
  • Clerical/Administrative Support
  • Req #: 142282
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Summary

Position Summary
 
The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general Access call center duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state and MaineHealth confidentiality policies.
 
Required Minimum Knowledge, Skills, and Abilities (KSAs)
  • Education: High school diploma or equivalent preferred.
  • License/Certifications: N/A
  • Experience: Previous medical office and customer service experience.
  • Knowledge of customer service principles and techniques.
  • Excellent professional judgment and decision-making skills.
  • Excellent communication, interpersonal and customer service skills
  • Ability to communicate calmly and clearly over the phone.
  • Skill in using computer programs and applications to include Epic and Groupcast.
  • Skill in conflict resolution.
  • Ability to maintain confidentiality.
  • Ability to work independently and as a team member.
  • Ability to maintain a professional manner even under stressful situations.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow. Our package includes health and dental insurances, paid parental leave, retirement program, generous paid time off, and much more! Our comprehensive array of benefits are competitive, affordable, and include choices that meet specific, but ever changing, needs.

MaineHealth is a not-for-profit integrated health system consisting of eight local hospital systems, a comprehensive behavioral healthcare network, diagnostic services, home health agencies, and over 19,000 employees. It is the largest health system in northern New England and provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire.

With a career at any of the MaineHealth locations, you’ll be working with healthcare professionals that truly value the people around them – both within the walls of the organization and the neighborhoods that surround it. We are deeply invested in the wellbeing of our communities and employees. We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement. Our care – and the science behind that care – is top rate. Join us and your abilities will be challenged and enhanced as you take your career to another level.

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