Front Door Navigator - Knox Center

  • Rockland, ME
  • Knox Center
  • Temporary Full Time - Day Shift
  • Clerical/Administrative Support
  • Req #: 139949
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Position Summary:

The Front Door Navigator position requires someone with a flexible mindset, positive attitude and who enjoys interacting with people. The Front Door Navigator involves providing consistent, quality customer service to both internal staff care team member and patients. The Front Door Navigator will actively welcome patients and invite them to check in for their appointments via the appropriate check-in process. They will be responsible for asking screening questions as people enter the building and may also be required to scan care team member and patient temperatures. They will work with patients to enhance the patient experience and build relationships. The Front Door Navigator will inform patients of policy and procedure while supporting the patient's experience. They will aid the patient in way finding or directions to the correct waiting room areas. This is a new position and duties will be modified as our response to the COVID-19 pandemic adapts.

Required Minimum Knowledge, Skills and Abilities (KSAs):

1.  Education: High school graduate or GED preferred.
2.  License/Certifications: N/A
3.  Experience: Customer service experience and previous healthcare background strongly preferred
4.  Ability to maintain professionalism in potentially stressful situations.
5.  Excellent Verbal communication skills.
Proven ability to Multitask.
7.  Problem Solving and critical thinking skills a plus.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow. Our package includes health and dental insurances, paid parental leave, retirement program, generous paid time off, and much more! Our comprehensive array of benefits are competitive, affordable, and include choices that meet specific, but ever changing, needs.

MaineHealth is a not-for-profit integrated health system consisting of eight local hospital systems, a comprehensive behavioral healthcare network, diagnostic services, home health agencies, and over 19,000 employees. It is the largest health system in northern New England and provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire.

With a career at any of the MaineHealth locations, you’ll be working with healthcare professionals that truly value the people around them – both within the walls of the organization and the neighborhoods that surround it. We are deeply invested in the wellbeing of our communities and employees. We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement. Our care – and the science behind that care – is top rate. Join us and your abilities will be challenged and enhanced as you take your career to another level.


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