Administrative Specialist II- Patient Experience

  • Portland, ME
  • MaineHealth - Corporate
  • Part Time - Day/Evening
  • Clerical/Administrative Support
  • Req #: 139567
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  • Position Summary
    • The Administrative Specialist II supports the Manager and Director of Patient Experience by performing a combination of administrative, project, and secretarial work which includes managing calendars, scheduling meetings, and communicating with other departments' administrative teams. The position is also responsible for coordinating the day to day activities of the volunteer program which includes; onboarding of volunteers, planning recognitions and organizing required trainings.  Organization skills and strong customer service abilities are imperative to this roll.
    • *Please note that during the COVID-19 pandemic this position has temporarily changed in order to support the current needs of the department and hospital.  This includes; providing screenings at hospital entrances, covering the Information Desk at the main entrance and delivering concierge items to different units.  Currently this position is a day/evening shift but will move to just days post pandemic.
  • Required Minimum Knowledge, Skills, and Abilities (KSAs)
    • Education: High school diploma or GED preferred. Bachelor’s degree preferred.
    • License/Certifications: N/A
    • Experience: 4-5 years of experience in an administrative support role preferred. Demonstrated experience with all Microsoft Office suite products.
    • Strong written and oral communication skills.
    • Strong interpersonal skills.
    • Strong multi-tasking skills.
    • Strong problem-solving skills.
    • Strong organizational skills.
    • Ability to prioritize competing deadlines.

Additional Information

MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services. Learn more about this system at

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow. Our package includes health and dental insurances, paid parental leave, retirement program, generous paid time off, and much more! Our comprehensive array of benefits are competitive, affordable, and include choices that meet specific, but ever changing, needs.

MaineHealth is a not-for-profit integrated health system consisting of eight local hospital systems, a comprehensive behavioral healthcare network, diagnostic services, home health agencies, and over 19,000 employees. It is the largest health system in northern New England and provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire.

With a career at any of the MaineHealth locations, you’ll be working with healthcare professionals that truly value the people around them – both within the walls of the organization and the neighborhoods that surround it. We are deeply invested in the wellbeing of our communities and employees. We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement. Our care – and the science behind that care – is top rate. Join us and your abilities will be challenged and enhanced as you take your career to another level.


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