Ambulatory Application Support Specialist

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  • Kennebunk, ME
  • Southern Maine Health Care
  • Full Time - Day Shift
  • Professional - Clinical
  • Req #: 137332
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  • Position Summary
    • Responsible for supporting the organizations Epic Ambulatory Clinical and Practice Management application support needs, which includes, but not limited to: Training of providers, practice staff (clinical and clerical), and administrative office staff: development and implementation of a quality assurance process to include Practice Outreach; maintaining application functionality within the MaineHealth model system and supporting end user needs by serving as primary Application Support resource.
**Clinical Epic Ambulatory Experience Required**
  • Required Minimum Knowledge, Skills, and Abilities (KSAs)
    • Education: Bachelor’s degree or equivalent in experience preferred.
    • License/Certifications: N/A
    • Experience: Two years of experience in healthcare related fields preferred. Previous EHR support and/or training experience with adult learners preferred.
    • Knowledge of Clinical and Practice Management workflow.
    • Strong computer skills with proficiency in Microsoft Office and Window Applications, comfort with technology.
    • Ability to work effectively throughout the organization by establishing effective working relationships with all departments and levels of medical staff, hospital staff and physician practice administration.
    • Ability to organize, plan and complete projects efficiently and in accordance with quality standards.
    • Skills in exercising initiative, judgment, problem solving and decision making.
    • Ability to communicate clearly and effectively, verbal or written with audiences of varying size and the ability to tailor communication to the target audience.
    • Ability to travel throughout various locations within the organization.
    • Ability to maintain confidentiality.
    • Strong interpersonal skills with the ability to build rapport easily.
    • The ability to adapt to change.
    • The staff member will be expected to complete a 6 week training to become Epic Credentialed in role appropriate modules.
    • Present an Epic lesson to a panel including the Instructional Designer and representative from the SEHR project team.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow. Our package includes health and dental insurances, paid parental leave, retirement program, generous paid time off, and much more! Our comprehensive array of benefits are competitive, affordable, and include choices that meet specific, but ever changing, needs.

MaineHealth is a not-for-profit integrated health system consisting of eight local hospital systems, a comprehensive behavioral healthcare network, diagnostic services, home health agencies, and over 19,000 employees. It is the largest health system in northern New England and provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire.

With a career at any of the MaineHealth locations, you’ll be working with healthcare professionals that truly value the people around them – both within the walls of the organization and the neighborhoods that surround it. We are deeply invested in the wellbeing of our communities and employees. We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement. Our care – and the science behind that care – is top rate. Join us and your abilities will be challenged and enhanced as you take your career to another level.


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