Senior Patient Access Associate - Admitting

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  • Biddeford, ME
  • Southern Maine Health Care
  • Full Time - Rotating (Day/Evening)
  • Clerical/Administrative Support
  • Req #: 134794
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  • Position Summary
    • The third level of a three level career path. This position serves as a leader in the department with direction from a manager, supervisor or coordinator. This position monitors and adjusts workflow, workload and staffing in addition to the regular duties as a Patient Access Associate. The position supports the department mission in conveying a caring and professional environment. Schedules, Pre-Registers, Registers and admits patients to the hospital. Serves as the first contact for many patients. Must convey a caring and professional attitude for all patients and visitors.
    • This position has the responsibility for complete and accurate patient registration, insurance verification, medical necessity validation, identifying and collecting amounts due from the patient, entering orders, scheduling, and providing for an efficient flow of clinical, administrative and clerical tasks. Ensures the accuracy of the patient's unique identification number and the demographic and financial information use to create an electronic bill. Informs patient of estimated financial responsibilities and collects up-front payments and Co-payments based on the estimate. Obtains patient's signatures on consent, forms, and applicable insurance denial notices. Assists with and arranges accommodations for patients with special needs. All tasks are required to be done per established protocols and accuracy standards while demonstrating the MaineHealth Values.
  • Required Minimum Knowledge, Skills, and Abilities (KSAs)
    • Must be Patient Access Rep II for minimum of one year and completed competency as a Patient Access Rep II.
    • Must pass a written and demonstrative competency test specifically for Patient Access Rep III.
    • Must demonstrate progress in understanding insurance requirements.
    • Experience with healthcare registration software in multiple applications.  
    • Must function efficiently and independently in a very stressful environment involving routine interruptions.
    • Prioritizes tasks logically.
    • Must be alert at all times in order to respond to patient's needs, actual and potential emergency situations. 

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow. Our package includes health and dental insurances, paid parental leave, retirement program, generous paid time off, and much more! Our comprehensive array of benefits are competitive, affordable, and include choices that meet specific, but ever changing, needs.

MaineHealth is a not-for-profit integrated health system consisting of eight local hospital systems, a comprehensive behavioral healthcare network, diagnostic services, home health agencies, and over 19,000 employees. It is the largest health system in northern New England and provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire.

With a career at any of the MaineHealth locations, you’ll be working with healthcare professionals that truly value the people around them – both within the walls of the organization and the neighborhoods that surround it. We are deeply invested in the wellbeing of our communities and employees. We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement. Our care – and the science behind that care – is top rate. Join us and your abilities will be challenged and enhanced as you take your career to another level.


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