Ambulatory Registration & Scheduling Team Lead

  • Damariscotta, ME
  • LincolnHealth
  • Full Time - Day Shift
  • Clerical/Administrative Support
  • Req #: 132334
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  • Position Summary
    • Under leadership direction, the LMP Ambulatory Scheduling and Registration will work to support, educate, and train Patient Service Representative’s (PSR) and Customer Service Representative’s (CSR).

      Works with the manager to integrate the department's services in support of the Practice's Care Team Model. Ensures compliance with departmental and hospital policies and procedures. Functioning in close integration with other service team members, maintains a high level of performance in the department.

      Makes work assignments, sets staff priorities, leads process improvement projects, assures staff performance with policies and procedures, and is responsible for orientation and ongoing training of all service representatives.

      The leader fulfills all of the functions of the PSR’s and CSR’s. The Lead is responsible for performing a variety of daily office functions including patient reception and appointment scheduling for a multi-physician hospital outpatient clinic at a minimum of 10% of the time.

      The scope of responsibility may include functioning as an experienced trainer and first level problem solving resource for the representatives to maintain the highest level of skill. This position will have an overall responsibility of ensuring customer service and patient flow. If the Leader recognizes a problem it will be brought to the Practice Manager’s or the Office Coordinator’s attention.

  • Required Minimum Knowledge, Skills, and Abilities (KSAs)
    • Education: High school diploma or general education degree (GED) preferred but not required.
    • License/Certifications: N/A
    • Experience: Call Center or Patient Access experience required. Two years’ Patient Service Representative/Customer Service Representative experience preferred, but not required. Experience in a health care setting preferred.
    • Knowledge of practice procedures.
    • Knowledge of customer service concepts and techniques.
    • Skills in planning, organizing, delegating and supervising.
    • Excellent organizational skills with the ability to accomplish multiple tasks.
    • Excellent communication and interpersonal skills with the ability to communicate clearly and effectively both verbally and in writing.
    • Strong computer skills
    • Ability to maintain confidentiality.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow. Our package includes health and dental insurances, paid parental leave, retirement program, generous paid time off, and much more! Our comprehensive array of benefits are competitive, affordable, and include choices that meet specific, but ever changing, needs.

MaineHealth is a not-for-profit integrated health system consisting of eight local hospital systems, a comprehensive behavioral healthcare network, diagnostic services, home health agencies, and over 19,000 employees. It is the largest health system in northern New England and provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire.

With a career at any of the MaineHealth locations, you’ll be working with healthcare professionals that truly value the people around them – both within the walls of the organization and the neighborhoods that surround it. We are deeply invested in the wellbeing of our communities and employees. We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement. Our care – and the science behind that care – is top rate. Join us and your abilities will be challenged and enhanced as you take your career to another level.


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