Director - Patient Access - Regional

Description

Management/Leadership
Req #: 24971

Summary

Summary:
The Director – Patient Access – Regional role is responsible for providing leadership, support, direction and focus for Revenue Cycle processes in the Patient Access environment within respective region or entity. Manages and directs a professional staff to ensure the established financial goals and objectives based on the Revenue Cycle Scorecard are achieved monthly for each area of responsibility. Serves as an integral resource and works collaboratively with the Vice-President of Revenue Cycle Management, Revenue Cycle Senior Director, Health Information Management, Patient Access and Local Hospital Leadership where responsible for implementing standardized process as part of the World Class Revenue Cycle initiative at Maine Health. Directs Patient Access Managers in maintaining team discipline of Toyota Production Systems Lean processes, such as, work management, SOPs, 6S, daily team briefings, metrics tracking and prompt resolution of escalated issues. Responsible for monitoring the Revenue Cycle Score card and identifying areas where Revenue Cycle objectives have not been met by analyzing data and processes using A3 tools. Participates in monthly Revenue Cycle Leadership meetings for purposes of A3 presentation and process improvement. Models and develops an environment where new ideas are encouraged with the objective of error and defect elimination. Will provide follow-up intervention where corrective action is needed, prompt escalation of issues, as well as supporting and participating in Kaizen events for process change. Responsible for the recruitment, development, coaching, counseling or termination of Patient Access Senior Managers/Managers to ensure the development of a mature and professionally staffed organization. Directs and manages teams in a manner consistent with compliance of all Federal, State and Local governmental requirements.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: Bachelor’s Degree or management experience above and beyond minimum requirement required.
2. License/Certification: Six Sigma Green Belt Preferred; Yellow Belt Required (can be acquired post hire). Epic ADT/Prelude and/or Cadence Certification (can be acquired post hire).
3. Experience: Five years in a related Healthcare Patient Access Field required. Five years of leadership experience preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Full understanding of patient access processes, financial analysis, and third party payer procedures within all payer types

If you have questions about this role, please contact Kerry A. Huckins at [email protected]