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IT Incident Manager

Location: Westbrook, ME
Facility: MaineHealth Corporate
Schedule: Full Time
Job Category: Information Services
Req #: 19687
Date Posted:

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Description

MaineHealth Corporate


Information Services
Req #: 19687


Summary

Summary:
The IT Incident Manager role works with internal and external technology partners to ensure timely service restoration, develops and delivers ITIL framework based methodologies and documents relevant processes to ensure that incidents are managed within service level agreements.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

  1. Education: Bachelor’s Degree in a related field or equivalent combination of education and work experience required.
  2. License/Certifications: N/A
  3. Experience: Five years of experience in a business, technical or applications development role required. Experience in healthcare preferred. Experience in an ITSM/ITIL role preferred.
  4. Additional Skills/Requirements Required: N/A
  5. Additional Skills/Requirements Preferred: Superior knowledge of computer systems and methods utilized for data input, storage, and data flows to translate workflow information into specifications which meet the needs of the organization.


Additional Information 

With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.
 
MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.


If you have questions about this role, please contact Philip R. Ellis at [email protected]

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