Apprentice - Patient Access - Emergency Department

Description

Clerical/Administrative Support
Req #: 16713

MaineHealth’s Patient Access Apprentice roles are the first step of a three-tiered career path within Patient Access. We also provide shift differentials, unique committed shift bonuses, and aggressive sign on bonuses.

·We are currently offering up to a $4,000 sign on bonus!

·Current MaineHealth employees not eligible for the sign on bonus. Former Team Members must be separated from MaineHealth system greater than 3 months to be eligible.

·Bonus amount prorated for Part time hires, per diem are ineligible.

If you have experience in customer service, enjoy working with people, and knowing what you do every day makes a difference in people’s health, this is an opportunity to pursue.

Summary:

The Apprentice - Patient Access – Emergency Department is the initial contact for patients with Mid Coast Hospital, and as such must demonstrate exceptional customer service skills in all interactions. This position has the responsibility for complete and accurate patient registration, insurance verification, medical necessity validation, identifying and collecting amounts due from the patient, entering orders, and providing for an efficient flow of clinical, administrative and clerical tasks. Obtains patient’s signatures on consent and assignment forms and applicable insurance denial notices. Assists with and arranges accommodations for patients with special needs. All tasks are required to be done per established protocols and accuracy standards while demonstrating the Champions of Care expectations of Welcome, Listen and Serve. To be successful in this role, the employee must be competent, flexible, and adaptive to changes in healthcare delivery and technology.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Previous clerical healthcare and customer service experience preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: N/A